Complaints Procedure
We Value Your Feedback
We are committed to providing the highest standard of care. If something falls short, we want to know so we can put it right.
Our Commitment
How We Handle Complaints
At Dentist on the Rock, we take all complaints seriously and aim to resolve any concerns as quickly and fairly as possible. We view complaints as an opportunity to improve and ensure that every patient receives the best possible experience.
All complaints are handled in line with NHS complaints regulations and our internal complaints policy. We aim to acknowledge all complaints within three working days and to provide a full response within ten working days wherever possible.
Step by Step
Making a Complaint
Contact Us Directly
If you are unhappy with any aspect of your treatment or experience, we encourage you to contact the practice in the first instance. Many concerns can be resolved quickly through open communication.
Investigation by Our Practice Manager
Your complaint will be investigated by our Practice Manager, Adele Guest, who will review the circumstances thoroughly. She may need to speak with members of the team involved and review clinical records. You will be kept informed throughout the process.
Response & Resolution
We will provide you with a written response outlining our findings and any actions we have taken or propose to take. Our Practice Principal, Dr Amisha Patel, oversees the complaints process and ensures that all complaints are handled fairly and transparently.
If You Remain Unsatisfied
External Organisations
If you feel that your complaint has not been resolved to your satisfaction through our internal process, you have the right to contact any of the following independent organisations:
General Dental Council (GDC)
The regulatory body for dental professionals in the UK. You can raise concerns about the professional conduct of a dental practitioner.
Website:www.gdc-uk.org
Telephone:020 7167 6000
Dental Complaints Service
A free and independent service for resolving complaints about private dental treatment. They offer mediation between patients and dental practices.
Website:www.dentalcomplaints.org.uk
Telephone:020 8253 0800
Care Quality Commission (CQC)
The independent regulator of health and social care in England. You can report concerns about the quality and safety of care provided.
Website:www.cqc.org.uk
Parliamentary & Health Service Ombudsman
Makes final decisions on complaints that have not been resolved by the NHS in England. You can escalate your complaint if you remain dissatisfied after the NHS complaints process.
Website:www.ombudsman.org.uk
Regulatory Information
Practice Details
Practice Name
Dentist on the Rock
Address
26 The Rock, Bury, BL9 0NT
Practice Principal
Dr Amisha Patel
Practice Manager
Adele Guest
CQC Registration Number
1-2088765572
Telephone
Need to Get in Touch?
We are here to help. Contact us to discuss any concerns or to book an appointment.
Call 0161 222 4840